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PRIVACY POLICY

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This Privacy Policy sets out our commitment to protecting the privacy of Personal Information provided to us, or otherwise collected by us, offline or online, including through our paulacasciola.com Site. In this Privacy Policy we, us or our means Paula Casciola and ABN 93 721 216 714.

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Paula Casciola is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au We have also incorporated into this Privacy Policy information regarding Privacy Policies provided by LegalVision.com.au

This policy sets out how we handle your personal information if you visit our Site; paulacasciola.com

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What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect are listed below. 

This Personal Information is obtained in many ways including correspondence by telephone and facsimile, by email, via our website www.paulacasciola.com, from your website, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or the policy of authorised third parties.

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We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing via our contact details listed at the bottom of this policy.

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When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

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Personal Information

The types of personal information we may collect about you include:

  • your name;

  • images of you, or images provided by you for the purpose of membership identification;

  • your contact details, including email address and/or telephone number; 

  • your credit card details; (when you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, phone number and email address. Your personal information will be used for the specific reasons stated above only)

  • details of services we have provided to you and/or that you have enquired about, and our response to you;

  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

  • any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

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Collection and use of Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site and associated social media platforms;

  • to contact and communicate with you;

  • for internal record-keeping and administrative purposes;

  • for analytics, market research and business development, including operating and improving our Site, associated applications and associated social media platforms;

  • to offer additional benefits to you; 

  • for advertising and marketing, including sending you promotional information about our services and information about third parties that we consider may be of interest to you;

  • to comply with our legal obligations and resolve any disputes that we may have.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

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Disclosure of Personal Information to third parties

We may disclose personal information to:

  • third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

  • our employees, administrators and/or related entities;

  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

  • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia 

  • We may store personal information overseas. Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws that protect your personal information in a way that is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

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Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

 

How we treat Personal Information that is also Sensitive Information

Sensitive Information is a subset of Personal Information that is given a higher level of protection under the Australian Privacy Principles. Sensitive Information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We have no reason to collect, hold, use or disclose such Sensitive Information.

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Storage and security

We are committed to ensuring that the Personal Information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information are carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

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Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

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Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

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Access to your Personal Information

You may access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us on our Site at any time. To make an access or correction request, contact us using the contact details at the end of this policy. 

 

Paula Casciola will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

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Your rights and controlling your personal information

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Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

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Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. 

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Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us in writing via the contact details below.

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Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you. 

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Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date. 

 

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

 

Unsubscribe: To unsubscribe from our e-mail database or opt out of communications (including marketing communications), please contact us using the details below or opt out using the opt-out facilities provided in the communication.

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Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. Changes and clarifications will take effect immediately upon their posting on the website. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

 

For any enquiries, notices or complaints, please contact us at:

Business Name: Paula Casciola

Australian Business Number: 93 721 216 714

Business Address:  Good Vibes Studio, 58 Lamont St, Bermagui, NSW, Australia 2550

Email: paulayogahealing@gmail.com

Mobile: +61 458 271 168

Last update: 12 May 2023

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Paula Casciola Terms & Conditions Version 0.01, effective date 12 May 2023

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